What is your return policy?

If you are not completely satisfied with your purchase from our site, Hand Heart Cards will accept returns for merchandise within 30-days of purchase.  Merchandise must be returned with all original packaging, in an unused condition, and accompanied by proof of purchase (a copy of your confirmation email including your order number works perfectly for this).

Once received, our team will inspect and process your return within 14-21 business days.  We will email and notify you once your return and refund have been successfully processed. Your refund will automatically post to the original form of payment and can take 5-7 business days to appear.

What should I do if my card arrives damaged?

On the rare occasion that something has gone wrong and your order contains damaged items, please visit just email us at hello@handheartcards.com and we will get it fixed right away.